Priority Support

Ciesto Soft support encompasses supported applications, servers, desktops and websites. Ciesto Soft
offers two support options that can be tailored and matched to your business needs.

Monthly Dedicated Support Bucket

Priority Support Clients can purchase a defined set of maintenance hours that are applied to system maintenance and enhancements according to Client priorities.

Dedicated Support Team

Priority Support Clients benefit from a dedicated Support Team which ensures familiarity with Client systems and contributes to faster issue revolution, proactivity, and greater effectiveness.

Continuous System Enhancements

Priority Support Clients receive continuous system enhancements by apportioning dedicated support hours to address feature and system improvements

Continuous Health Checks on System

All Ciesto Soft hosted systems benefit from continuous health checks to ensure system availability and system performance adherence with design thresholds.

Billing Flexibility

Ciesto Soft support include the following billing options:

  • Fixed Monthly Billing is available with Ciesto Soft Priority Support.
  • Pay-as-you-go Billing (Time & Material) is available with Ciesto Soft Basic Support.

Access to Online Ticketing System

All Ciesto Soft Clients have access to the Ciesto Soft Online Ticketing System. This ensures easy support requests, tracking, visibility and accountability for issue resolution.

Our Process

We are an intentional organization – we deliberately commit, act, observe and measure results, and adapt our efforts
to ensure we deliver on Our Priorities. Our simple, time-proven process reflects this orientation.

Design

Design is how it works. We invest the up-front effort to design low-TCO solutions that deliver value throughout the solution lifecycle.

Delivery

Our agile, iterative approach leverages planned, frequent demos and learnings from each iteration to deliver exactly what Clients expect.

Validation

Ciesto Soft Promise is: We get it right. Period. This means delivering what we promise. If we fall short, we make it right. Guaranteed.

Stewardship

We hold ourselves responsible for results throughout the lifetime of an Ciesto Soft project. This is the meaning of “Trusted Software A-Z.”

The Numbers

We are proud of the work we do, grateful for the satisfaction of helping our clients solve hard problems, and humbled by the trust we’ve accrued through our work.

78% of work derived from rescuing failed or failing IT projects
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80% of projects result in repeat business or customer referrals
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